Post by xyz3600 on Feb 25, 2024 9:14:54 GMT
Procon in São Paulo reported this Wednesday (31/7) that the airline Avianca, which is in judicial recovery, continues to be obliged to meet consumer demands. The statement comes after the agency received several reports that the company's service channels are unavailable. reproduction Reproduction Procon de São Paulo registered 758 complaints against Avianca in the first half of the year According to Procon, in 2018, 191 complaints were registered against Avianca, while in the first half of the year alone there were 758. In a note, Procon states that, if the company stops serving the channels, all participants in the service supply chain will be responsible for the damages caused to the consumer.
The company remains obliged to offer the consumer alternatives for re-accommodation on flights from other airlines and a full refund of the amount paid, in accordance with National Civil Aviation Agency Resolution with the right to communication, food and accommodation, according to the situations indicated in the same Resolution", says Procon. Procon-SP reports having accepted demands from consumers, questioning Middle East Mobile Number List the lack of refund of amounts paid for flights canceled by Avianca. In addition to the report of impossibility of contact for the most recent cases, the consumer also does not obtain a solution from the travel and tourism agencies that sold the tickets. With information from the Procon-SP Press Office.It is essential to highlight that normative resolutions, as they are at a lower level than the laws, must respect the Health Plans Law, the Consumer Protection Code and, of course, the Federal Constitution, for reasons of hierarchy of standards.
Any and all normative resolutions that violate a law are considered illegal and may be challenged in the Judiciary. The Consu was completely emptied 18 years ago, after the creation of the ANS, however, in, it was reactivated, falling under the responsibility of the Civil House, being able to propose policies, review decisions already taken, deliberate on the new franchise and co-participation rules . The big problem with reactivating such a council is that, as explained above, it is a political body that will rely on pressure from the sector that has the necessary capital to even always travel to Brasília to talk directly with its members, unlike the consumer protection bodies, which have limited funding. The ANS, which has in its regulations the principle of autonomy to make technical decisions in its respective area of activity, would be supplanted by decisions made by a body made up of people who do not know the sector in depth and who have political interests. The fact is that the last person to benefit would be the consumer.
The company remains obliged to offer the consumer alternatives for re-accommodation on flights from other airlines and a full refund of the amount paid, in accordance with National Civil Aviation Agency Resolution with the right to communication, food and accommodation, according to the situations indicated in the same Resolution", says Procon. Procon-SP reports having accepted demands from consumers, questioning Middle East Mobile Number List the lack of refund of amounts paid for flights canceled by Avianca. In addition to the report of impossibility of contact for the most recent cases, the consumer also does not obtain a solution from the travel and tourism agencies that sold the tickets. With information from the Procon-SP Press Office.It is essential to highlight that normative resolutions, as they are at a lower level than the laws, must respect the Health Plans Law, the Consumer Protection Code and, of course, the Federal Constitution, for reasons of hierarchy of standards.
Any and all normative resolutions that violate a law are considered illegal and may be challenged in the Judiciary. The Consu was completely emptied 18 years ago, after the creation of the ANS, however, in, it was reactivated, falling under the responsibility of the Civil House, being able to propose policies, review decisions already taken, deliberate on the new franchise and co-participation rules . The big problem with reactivating such a council is that, as explained above, it is a political body that will rely on pressure from the sector that has the necessary capital to even always travel to Brasília to talk directly with its members, unlike the consumer protection bodies, which have limited funding. The ANS, which has in its regulations the principle of autonomy to make technical decisions in its respective area of activity, would be supplanted by decisions made by a body made up of people who do not know the sector in depth and who have political interests. The fact is that the last person to benefit would be the consumer.